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LearnKey's existing customer base has been extremely valuable in providing critical data regarding our e-Learning products, tools, processes, content strategies and overall e-platform.

It has become obvious to our customers and partners that the need to have a complete platform is the highest priority. The requests from our customers follow industry reports, which suggest the same. The components of LearnKey's e-Platform(tm) indicate the system is comprehensive and complete in today's marketplace.

The following represents the comments collected from our national and international partners and customers regarding primary and secondary requested features of LearnKey's e-Platform(tm):

"Assessment and registration" For both groups and individuals LearnKey's e-Platform is designed to allow the administrator complete control of setting the registration process. Currently our LMS (Learning Management System) allows the administrator rights to assign either individuals or groups to the system. The system can also include online self-registration.

"Proven and tested system" LearnKey has witnessed thousands of customers registering online to begin e-Learning with LearnKey's www.OnlineExpert.com. For over two years this site has been a non-public site used to gather valuable information regarding our content, technical issues and Internet and Intranet delivery issues.

"Road maps to completing learning goals and incentives to motivate students" Students who select self-paced training are typically users who prefer to study alone and have a strong desire to succeed. These students demand quality and require resources that are readily available 24/7. We believe the users sense of belonging to a training group is vital as they continue down the certification road. Rewards from doing well in the e-Learning space can vary from a report showing progress, a delivered reward in the mail or a surprise e-mail form our e-expert. Rewards are designed to keep customers. The airlines have accomplished this by creating the frequent flyer miles reward system.

"Branded content from trusted and high-quality vendors" LearnKey is on the industry radar map. We are winning two and three year contracts away from our chief competitors. We know that "content is king", but only if the content is good. LearnKey has the right mix of media and design to continue to win the market over and own a percentage of the total market share.

"Content must be up-to-date with the leading software manufacturers" We have learned that the most requested content on our sites is the certification content such as Microsoft's MCSE certification and the COMPTIA A+ certification. Although our marketing has been extremely focused on the MCSE, additional training like the Cisco® CCNA is also in high demand. LearnKey is leading the industry in the Win2000 roll out of product and profiting from first to market product.

"Easy access to instruction, labs, testing, collaboration and mentoring" Multiple delivery systems provide content anytime and anywhere. LearnKey offers an extensive line of products and delivery systems including DVD, CD-ROM, Intranet and Internet delivery. All courses include expert content, interactive labs and pre and post testing and reporting.

"User experience is the highest priority" The use of media-rich content is key to retention of information and loyalty of learners. The integration of many types of media-rich content and data types are used to engage the student, challenge the student and keep the student interested in completing the training assignment. Music, mentor/expert interaction and interaction between online students who share a common goal is considered to be the new method for e-Learning.

"Motivation and guidance provided by online experts and online mentors is key" Messaging by use of e-mail, chat and web reinforced technologies need to be available 24/7 for all online students, giving the student a personalized group of mentors and experts always ready to serve.

"Resources are necessary for the student" Online resources must be fresh, accurate, timely and linked to the courseware. If the resources are designed to be staged over a time period then the e-platform must keep up with the student by tracking where the student is and sending only relevant needed information.

"Extensive use of web technologies" Web technologies are changing daily with the availability of webcasting of live e-support and discussion groups. Collaboration between teacher and student and student to student is becoming a necessity not just an added feature. Allowing users to download content into handheld devices such as palmtops and other remote devices for the mobile employee and/or field workers is considered to be key.

"Student activity tracking and remote administration" Customers today wish for information in an easy-to-access format and easy-to-understand design. If the system requires training by an expert, the system is too complex and will not gain a maximum efficiency rating by administrators. The Learning Management System or LMS is required to track daily activities, accomplishments with reporting features for both the administrator and the student.

"The system must be scalable" The complete solution must be scalable from a single point of delivery to a multi-point system with backend architecture capable of supporting many groups and individual who use the system daily.

"Support and training" LearnKey offers a complete e-Learning system. The e-Learning process and business is a new venture for most companies and educational facilities.

OnlineExpert.com